What's New in Pandora's Box

Multi-Tenancy & Self-Registration

Pandora's Box now supports multiple organisations on a single instance. Each tenant gets isolated data, their own plan, and independent user management.

• Self-service registration with plan selection (Starter, Professional, Enterprise)
• Tenant-scoped data isolation across all entities
• Super Admin dashboard for platform-wide management
• Usage tracking and plan limit enforcement

Client Portal & Client User Roles

Clients now get their own secure portal. They can submit tickets, track progress, and view project status without seeing internal notes or team discussions.

• Client user role with restricted visibility
• Client-specific ticket views (no internal fields visible)
• Client status options: "Closed by Client" and "Back to Dev"
• Welcome email with branded login credentials

Scope & Quote Module

Full project scoping with rate cards, line items, and quote management.

• Rate cards with role-based billing and project overrides
• Quote versioning with approval workflows (Draft, Sent, Approved, Rejected)
• Line-item breakdowns with hours, rates, and totals
• Client-ready quote views

Core Platform Launch

The foundation. Bug tracking, project management, time logging, and the Mission Control dashboard.

• Ticket management with status, severity, priority, and SLA tracking
• Project management with auto-generated codes and milestones
• Time logging with billable/non-billable tracking
• Reports: tickets per project, time logged, SLA compliance, ticket aging
• Mission Control dark theme dashboard
• Full audit logging